Job Description:
The Sr. Network Engineer designs, implements, monitors, and supports the division network and security infrastructure. “As a primary technical resource for the division, the Sr. Network Engineer is responsible for the set-up and repair of division and facility network infrastructure, including the monitoring and diagnosis of network performance, and resolution of network-based incidents and requests reported to the division service desk, especially complex incidents requiring research and diagnostics.
Job Duties Include but not limited to:
•Design, implementation, monitoring, and support of hardware and software to support the division network. This includes, but is not limited to: monitoring routers, switches, and circuits for failures and recommending corrective action.
•Creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and division network operations which improve service and repeatability.
•Maintenance and support of division and facility-level technical implementation projects.
•Participation in and support of division and facility0level technical implementation projects.
•Provides 24x7 on-call support based on division IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of network or security-based incidents, equipment failures, etc.
•Aids and trains users on proper use of division and/or facility technology.
•Mentors and trains division Technical Analysts and Sr. Technical Analysts, as needed
•Participates in facility-based IT project planning, as needed.
•Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved.This includes, but is not limited to: Customer support, corporate Network Engineering, corporate Security, and external vendors to support division and facility operations.
•Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
•Coordinates and participates in regular division-wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts organizational approved network architecture and security policies.
•Participates in meetings, committees and continuing education to improve individual, departmental, and organizational performance.
•Aids and trains users on proper use of division and/or facility technology.
•Adheres to and supports IT&S standards, policies, and procedures.
•Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
•Adheres to Code of Conduct and Mission & Value Statement.
•Performs other duties as assigned.
Knowledge, Skills, Abilities Required:
•Strong knowledge of the following:
•Supported networks, data architecture, applicable technologies and vendor products
•Security systems
•Utilities
•Firewall, router, switch hardware and software
•Network and routing topology
•Diagnostic techniques
•Applicable communication protocols and hardware configurations
•Statistical and analytical tools for systems monitoring
•Preferred knowledge of the following:
•Demonstrates broad knowledge of network and security technologies and standards
•Demonstrated ability to multi-task; Possesses strong analytical skills
•Demonstrated customer orientation; strength in analytical, math, and reasoning skills
•Effectively communicates verbally and in writing
•Demonstrated proficiency in MS Office applications
•Provides onsite technology support on projects
Experience Required:
•3+ years experience with data networking technologies
Physical Demands and Working Conditions:
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times.
Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. This position requires occasional travel.
OSHA Category:
The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.
EDUCATION:
Bachelor’s degree in information systems is preferred.
CERTIFICATE/LICENSE –
Certification in Cisco CCNP/CCDT; CCNA or CCDP required
It is NOT ok to contact this poster with commercial interests.
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