JOB OPENING Please do not apply unless you meet the prerequisites. SANCTUARY SOUTH BEACH JOB DESCRIPTION POSITION OPEN (Title): FRONT DESK AGENT POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. DUTIES AND RESPONSIBILITIES: Job Description: Some of the key duties include but are not limited to: 1. Registers guests and assigns rooms. Accommodates special requests whenever possible. 2. Assists in preregistration and blocking of rooms for reservations. 3. Thoroughly understands and adheres to proper credit, check-cashing, and cash handling policies and procedures. 4. Understands room statues and room status tracking. 5. Knows room locations, types of rooms available, and room rates. 6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, early check-ins, special requests, and part-day rooms. 8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 9. Files room keys. 10. Processes guest check-outs. 11. Posts and files all charges to guest, master, and city ledger accounts. 12. Knows how to use front office equipment. 13. Follows procedures for issuing and closing safe deposit boxes used by guests. 14. Uses proper telephone etiquette. 15. Uses proper mail, package, and message handling procedures. 16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. 17. Attends department meetings. 18. Coordinates guest room maintenance work with the engineering and maintenance division. 19. Reports any unusual occurrences or requests to the manager or assistant manager. 20. Knows all safety and emergency procedures. Is aware of accident prevention policies. 21. Maintains the cleanliness and neatness of the front desk area. 22. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. PREREQUISITES: Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace. Experience: Previous hotel-related experience desired. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to life and carry up to 40 pounds. CONTACT YULIA AT (305) 673-5455 or by email at YULIA@sanctuarysobe.com
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