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Post# A92366

NIX Technical Support Representative -

Posted on: Wednesday, 02 April, 2008  17:19
Updated On: Wednesday, 02 April, 2008  18:19
Expires On: Thursday, 08 January, 2009  20:28
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cPanel is currently looking for driven individuals to be part of our technical support team.
Qualifications:
* US work eligibility
* Familiarity with rpm based *nix distributions (RedHat, Fedora, CentOS, etc)
* Familiarity with ports based Operating Systems (FreeBSD)v * Configuration and troubleshooting of:
o Apache
o BIND
o Exim
o MySQL
o OpenSSL
o PostgreSQL
o PureFTPd

Special consideration will be given to candidates with the following skills:
* Configuration and troubleshooting of:
o cPanel
o WHM
* Customer service experience
* WebHosting experience

Job Duties:
* Answering customer questions / requests through our ticketing and phone systems
* Troubleshooting software issues and providing solutions
* Documenting repeated issues
* Coordinating with management and other departments to share knowledge

Benefits:
* Full Health, Vision and Dental coverage
* Flexible Spending Account
* Free on-site lunch
* Paid Vacation
* Tuition Reimbursement
* Casual Working Environment

Please send resumes or questions to jobs@cpanel.net

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