This positions will be responsible for managing a dispersed team of business analysts who are responsible for managing and reporting employee performance data against defined metrics for all CTN Call Center & TSO employees. The incumbent will manage MIS, analyze performance and business results to identify trends and implement strategies that drive performance improvement as well as our Employee Performance Database's on-going development and maintenance aligning with CTN strategic direction. Position preferably located in a major CTN Call Center; Atlanta (Lawrenceville), Jacksonville, Phoenix, Miami (Miramar). American Express is an Equal Opportunity Employer. QUALIFICATIONS: * The Ability to measure and quantify results in a metrics based environment.
* Strong ability to leverage technology and innovative ideas to revolutionize current performance
tracking & reporting.
* Must enjoy constant change and be a role model in leading and managing transformational change
for direct reports.
* Demonstrates the ability to develop and execute a strategic vision while executing against the
day to day operation required.
* Demonstrated ability to effectively utilize Microsoft Office suite to include strong Excel and
Powerpoint skills required.
* Strong time management skills required.
* Must possess the ability to build and maintain strong working relationships.
* Working knowledge of Access, CMS, other applications a plus.
* Working knowledge of Merced or Chronicle a plus.
* Six Sigma certified a plus.
* Knowledge of Call Center or TSO operations a plus. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=492588-1248-1136
It is NOT ok to contact this poster with commercial interests.
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