Coinstar, Inc. (Nasdaq:CSTR) is a multi-national company offering a range of 4th Wall(TM) solutions for the retailers' front of store consisting of self-service coin counting, electronic payment solutions, entertainment services and self-service DVD rental has an exciting opportunity to join our team as a Field Technician in LA/West Covina.
This person contributes to Coinstar's success by:
• Responding to customer needs as directed by the Help Desk/Answering Service or Regional Manager
• Install, service, and maintain products built and placed by Coinstar
Summary of key responsibilities:
• Install and service equipment with a minimum of direct supervision as requested by the Help Desk, and Regional Manager
• Provide equipment service at customer locations when required - service will include installation, repair, calibration, testing and maintenance that requires the use of test equipment and simple hand tools and the ability to lift 85 lbs
• Properly maintain Coinstar spare parts inventory, tools, manuals, and equipment
• Complete service documentation as required by the position function or as requested
• Display maturity and judgment in time management and expense control
• Report quality problems and other technical problems
• Interface effectively with other departments and supervisors/managers to resolve customer problems and situations
• Perform other duties as assigned by the Regional Manager and Field Technicians
• In certain markets this position may provide coin & cash handling and transportation responsibilities
• Must have a valid driver's license and maintain an acceptable driving record; a commercial drivers license (CDL)/Department of Transportation compliance maybe required in certain markets
• The employee must occasionally pull and push coin bins weighing up to 600 lbs using a specially designed hand truck
• Work closely with assigned Account Executive to relay store/customer comments or concerns regarding the Coinstar program, assist Account Executive with scheduled promotions and relate store feedback regarding these promotions
• As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
• Position Reports to: Area Technical Manager
Preferable Qualifications & Experience:
• High school graduate with an Associate Degree in electronics, or equivalent two-year technical training in electronics or military training
• Requires a good working knowledge of computers, electronics, and electro-mechanical devices
• 1-3 years field service experience in troubleshooting and repair of electronic and electromechanical devices.
• A basic background in computer hardware and software as well as a basic knowledge of computer controlled equipment
• Previous experience in handling a position of responsibility with little or no supervision
• Must have excellent personal and interpersonal skills to interact with a variety of customers
• Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times
• Accountable for Company property and parts
• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required
• Working knowledge of Lotus Notes
In addition to a rewarding career, Coinstar offers excellent employee benefits and competitive compensation. For more information about this position and to apply, please visit our website at http://www.coinstar.com/jobs
To apply directly: http://www.ultirecruit.com/coi1000/jobboard/NewCandidateExt.aspx?__JobID=1473
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